Marketing and communications expert Ralph Crosby, of Crosby Marketing, defines customers as “Those whose satisfaction is key to the organization’s…
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Okay, this just is just fun and silly, but ya gotta love a musical spoof, especially when it’s well done! …
Pizza guy, Ramon DeLeon, who owns 7 Chicago Domino’s franchises, does a great job of creating an exceptional customer experience…
I’m not mathematically savvy, to say the least, but this is math that explains why Facebook works, and why you…
Daniel Scocco of Daily Blog Tips interviewed 10 women about how they do it all: that elusive blend of running…
Often when asked to put together a proposal, it’s difficult to know where to start. Use this guide to help…
In my workshops, I ask leaders and managers the question “What do you get paid to do?” I get common…
I’m one of about a million bonuses offered for the launch of Dianne’s new book, which is cool because that…
If you, like me, are a big fan of TED and the fabulous TED talks that are found at TED.com,…
By Charles E. Smith Ph.D. and Suzi Pomerantz, MT., MCC As a corporate c-suite executive you know that significant development…